Hospitality & Artificial Intelligence

---

Artificial intelligence (AI) is a game-changer for the hospitality industry. It is expected to add $15.7 trillion to the global economy by 20302. AI is being integrated into various aspects of service delivery, operational efficiency, and revenue management, enhancing the guest experience by offering personalized services, quicker responses, and seamless transactions. With its ability to automate routine tasks, enhance customer experience, and reduce costs, AI is becoming an essential tool for hotels, restaurants, and other hospitality businesses.

AI In Hospitality: 

Elevating The Hotel Guest Experience Through Innovation. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an industry where personalized experience is key, AI offers a myriad of opportunities to enhance guest satisfaction and streamline operations. Let’s explore the various ways hotels are utilizing AI to improve the customer experience, with real-world examples, and speculates on future AI applications in this space.

Personalized Guest Experiences Through AI

Hotels are increasingly using AI to personalize the guest experience, from check-in to check-out. Hilton’s Connie, powered by IBM Watson’s AI, acts as a concierge, assisting guests with information about hotel amenities, dining recommendations, and local attractions. Similarly, The Cosmopolitan in Las Vegas employs an AI chatbot named Rose, which guests can text for anything from restaurant reservations to quick tips about the city. 

Operational Efficiency and Service Optimization

AI is significantly improving operational efficiency in hotels. For instance, AI-driven tools are used for inventory management as well as forecasting and managing stock levels for items like linens and toiletries. This ensures that the hotel always meets guest needs without overstocking, leading to cost savings. In terms of service, AI is employed in managing housekeeping schedules and workflow. By analyzing guest check-in and check-out data, AI algorithms can optimize housekeeping routes and schedules, ensuring rooms are cleaned and prepared with maximum efficiency.

Customer service has seen a significant AI transformation in hotels. AI chatbots on hotel websites and social media platforms provide instant responses to guest queries, improving the booking experience. For example, Edwardian Hotels’ AI chatbot, Edward, assists guests with inquiries ranging from room amenities to requests for extra pillows, enhancing the overall service experience. Moreover, AI is being used to analyze guest feedback from various platforms. Tools like Trust You use AI to sift through online reviews and surveys, gathering insights that help hotels improve their services and address specific guest needs.  Auxis offers AI Software to Hospitality Chains, contact one of our representatives for more information.